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Frequently Asked Questions (FAQs)
How do I ...
Click here to troubleshoot common eBook problems.
HOW DO I PAY FEES ONLINE
To pay fees using a credit card, log into your account, then click the “Fines and Fees” tab. You will see a list of any fees you may have, along with information about why the fee was incurred and the items title, if applicable. You may select the specific fees you want to pay by clicking next to the item, then clicking the “Pay Fines Now” link in the middle of the page.
The total fees you are paying will display at the top of the next screen. Fill in the necessary fields, and select “Next.” You will receive a Payment Verification screen. Click “Submit” to finalize your payment. You will then see a receipt screen which you should print out and keep for your records. You will also receive an email notice regarding the transaction.
You may pay fees with a Visa, MasterCard or Discover card. Black Gold does not charge any transaction fees for online payments.
HOW DO I RECEIVE EMAIL NOTICES
Hold and overdue notices from the library can be received via email. They're sent every day, the fastest way of being notified of when your item is ready for pickup. Titles are listed on the notice. There is a web link on hold pickup notices to check the current status of your record.
Please contact your local library with your email address.
After you have signed up for email notifications:
- Make sure that blackgold.org is listed in your addressbook or is on your "safe" list. This enables our notices to safely pass through the filtering systems. You should be able to do this through your email provider (AOL, Earthlink, Netzero, Yahoo, Hotmail). You must be logged into your account to add blackgold.org. Library staff cannot do this for you.
- Be sure to notify the library if your email address changes!
HOW DO I RENEW MATERIALS BY TELEPHONE
Books and other materials can now be renewed by telephone using the Black Gold automated renewal system. Overdue items may now be renewed by telephone. If calling from within Ventura, Santa Barbara or San Luis Obispo counties, the toll free number is 800-354-9660. Outside the 805 area code, please call 805-546-0499. Follow the automated instructions for renewing your items. You must have your library card to begin.
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