Featured  
  
Main Menu  
Recommended  
  

       
 
New Titles  Copy this link to your RSS news reader.

 

Black Gold Mobile Hotspot FAQs

What do I need to know?

  • How do I check out the device?

  • Stop by your branch or use your Library card to place a hold and check it out just like any other item. (And remember, wireless access is available at no charge at all Library locations.)
  • Who can check out this device?

  • Almost anyone who has a valid Library card can borrow a HotSpot. Don't have a Library card? Apply online.
  • How long can I keep it?

  • You can borrow it for 7 days. Overdue hotspots will have Internet access deactivated after their due date.
  • Can I reserve a hotspot to check out at a particular time?

  • Hotspots can be requested like other Library materials. When you place a hold, you will be placed on a waiting list to receive the next available hotspot. Requests can be suspended or "paused" to help control when an item becomes ready for pickup.
  • What if I live in a rural area?

  • Because of the geographic nature of our region, it is possible hotspot coverage in some areas may not be available when there is no cell phone capability, particularly in Cuyama and Simmler. We anticipate coverage will be excellent throughout most of the three counties in which Black Gold libraries operate.
  • Can I use the device to send text messages?

  • No. Texting/SMS messaging is not available.
  • How many devices may connect to the hotspot?

  • 10 devices at a time.
  • How do I return it?

  • You can return the hotspot to the Library, either inside or in a bookdrop. You must return the device with all the original packaging and accessories. Please fully charge the battery before you return the device.
  • How much does it cost?

  • Borrowing and using the device is free! If the device is lost or damaged beyond repair, a $100 fee will be charged to your Library account. Fees for unreturned parts of the hotspot package are:
    • Case - $10
    • Cord - $10
    • Charger - $10
    • SIM Card - $10
  • What information about my Internet usage, if any, is tracked by the Library or the service provider?

  • Your Internet usage is not tracked by the Library or the service provider. The Library maintains records of which patrons have checked out Library materials for the duration of the checkout period and may use that data to maintain proper operation of the Library in accordance with our Privacy policy. We eliminate personally identifiable information from those records as soon as the items are returned and processed. The Library does not have access to or collect specific usage data. The Library does not provide patron information to the service provider. The only data about the HotSpot program that the Library collects is the total amount of data transmitted and received by each device during a billing cycle and anonymous circulation data related to checkouts of the hotspot devices.
  • How can I learn how to use additional features on the hotspot?

  • You can access full documentation for the ZTE Falcon Z-917 hotspot at T-Mobile‘s website. For information on the Alcatel model, please see T-Mobile‘s Alcatel Support Site. If you have problems using the device, the instructions for resetting the device or for removing and reinserting the battery may be useful.
  • Other questions?

  • Please contact your local library.